FREQUENTLY ASKED QUESTIONS
1. Do you have parking?
Yes, we have a designated parking lot on the side of the building on N Camden St. Please do not park in the back of the building or the Liberty Gas Station.
2. How many people can I bring with me?
We kindly ask that you keep your tribe to a maximum of 4. And to keep in mind the more people you bring, the more opinions you’re going to get. So make sure those that you invite to come with you are individuals that understand YOUR style and what you’re going for!
3. How many dresses can I try on?
As many as you like! We don’t put a maximum on the amount of dresses you try on, but we do put a time limit. Each bridal consultation is 1 hour long and we strive our best to stick to that so others may have their turn!
4. What’s your return policy?
Since our dresses are made-to-order, we do not except returns or exchanges. There are no exceptions to this rule since our designers have the exact same policy and we would not be able to return a made-to-order dress to them.
5. My wedding is in a month and I don’t have a dress! What are my options?
Don’t worry, we got you! When you come in, we’ll take your measurements and determine your size with each designer we carry and then go onto our online retail portal to see what’s in stock in your size. If that doesn’t work out, we also have a large selection of sample dresses for sale! So don’t be discouraged.
6. Help! GPS can’t seem to find you! Any landmarks I need to look out for to help?
We’re located in a stand alone red brick building with a law office above us and next to a Liberty gas station.
7. What should I bring with me?
Nude tone undergarments/spanx are ideal and pretty much all you need. Keep in mind that you’re going to be in a fitting room with a consultant, so you’ll want to wear something you’re comfortable with someone seeing you in.
8. So I got my dress in, but I still need alterations? Why doesn’t it just fit me perfectly since you took my measurements?
All dressed require some form of alterations. We measure you to determine the best size to order from the manufacturers standard sizes. Some of our designers ask for very specific measurements to help with body proportions, but since they’re manufactured off site, there’s no real way to know how it’ll truly fit until your dress arrives in the shop and you try it on. At that point, our alterations department will determine if further detailing is needed.
9. Do you have in-house alterations?
We go thru an extensive hiring processes to insure our alterations department is the best in the business!
10. I really love a dress and I think it’s “the one” but there’s something missing. Can I customize my dress?
Absolutely! Certain designers we carry offer customizations straight from their manufacturers while others do not. However, our skilled alterations team can certainly help bring your full vision to light. Unfortunately, we do not offer bespoke designs.
*alterations and customization will accrue an additional charge*
11. Why do you need a credit card to make an appointment?
Our policy is to hold a $25 booking fee for first appointments. However, you are not charged upon booking your appointment! We are only a small boutique with a limited number of daily appointments available. We find that without this hold, we get some brides who decide not to turn up. And it also stops people coming in just to try on dresses for fun! Believe us, it used to happen!
If you need to cancel your 1st appointment, please do so 24 hours in advance. Unfortunately if it’s within 24 hours of your scheduled appointment, you will be charged the $25.
Return appointments and fitting appointments do not need to put a CC down to book.